Luxury Bell Events
Terms & Conditions
By making a booking via our website, telephone, email or any booking platform, the Hirer confirms that they have read, understood and agreed to these Terms & Conditions.
1. Definitions
2. Quotation & Deposit
2.1 Quotations are valid for 90 days. If the Deposit is not received within this period, a new Quotation may be required.
2.2 A non-refundable Deposit of $100 per tent is required to secure a booking.
3. Payment
3.1 The remaining balance and applicable Security Bond must be paid at least 7 days before the Rental Period begins.
3.2 Where a promotional discount is offered in exchange for agreed promotional activity, the Hirer must fulfil the agreed requirements within the specified timeframe. If these requirements are not met, the discount will be cancelled and the full quoted price will become payable.
4. Security Bond
4.1 A refundable Security Bond of $100 per tent for Bell Tent Villages and $50 per booking for Sleepovers is payable with the final payment.
4.2 The Bond will be refunded within 7 days of the end of the Rental Period, subject to inspection of the Equipment.
4.3 Luxury Bell Events may deduct reasonable costs for damage, loss, excessive cleaning, repairs or replacement from the Security Bond.
4.4 Luxury Bell Events may deduct costs associated with water damage caused by windows, doors or groundsheets being left open during rain.
4.5 The Hirer must provide their bank details within 3 days of the Rental Period ending to facilitate the Bond refund.
4.6 If a Bond remains unclaimed for 1 month, it will be forfeited and a credit note will be issued instead.
5. Luxury Bell Events' Responsibilities
5.1 Luxury Bell Events will provide the Equipment in good working condition at the commencement of the Rental Period.
5.2 Luxury Bell Events will dismantle and remove the Equipment at the end of the Rental Period.
6. Hirer's Responsibility for Equipment
6.1 The Hirer is responsible for the Equipment throughout the Rental Period and is liable for the cost of repairing or replacing any lost or damaged Equipment.
6.2 The Hirer is responsible for any damage, loss, expense or claim arising from the negligence, misuse or actions of the Hirer or their Guests.
6.3 Equipment must be returned clean and in good condition, excluding reasonable wear and tear.
6.4 Luxury Bell Events may charge the Hirer for reasonable cleaning, repair or replacement costs resulting from damage or excessive cleaning requirements.
6.5 Air mattresses may naturally lose air due to temperature, use or other factors. Luxury Bell Events is not responsible for loss of air during the Rental Period. A pump and spare bed(s) will be provided where applicable.
7. Hirer's Obligations
The Hirer must:
8. Setup Requirements
8.1 The Hirer and third parties must not enter or interfere with the Equipment during setup or dismantling.
8.2 Where required, the Hirer must provide suitable electrical power.
8.3 The Site must be free of pet waste before setup and collection.
8.4 The Site must be level, firm and grass-covered and provide safe and suitable conditions for installation.
8.5 Equipment will not be installed in muddy conditions, directly beneath trees or in any location Luxury Bell Events considers unsuitable.
8.6 The Hirer must provide clear access to the Site and ensure driveways are available for setup and collection.
8.7 Setup may be delayed due to heavy rain or unsafe conditions.
8.8 No changes will be made once set up has commenced.
9. Weather & Adverse Conditions
9.1 The Hirer must follow all reasonable instructions provided by Luxury Bell Events to protect the Equipment during adverse weather.
9.2 During rain, and whenever the tents are unattended, all window, door and groundsheet zips must be fully closed.
9.3 Failure to secure the tents appropriately may result in damage and deductions from the Security Bond.
9.4 Luxury Bell Events reserves the right to delay, reschedule or cancel setup where weather or site conditions make installation unsafe or unsuitable.
10. Cancellation & Rescheduling
10.1 Payments made for a cancelled booking are non-refundable, excluding the Security Bond.
10.2 Where Luxury Bell Events agrees to reschedule a booking, all payments and the Security Bond will be transferred to the new booking.
10.3 Rescheduling is subject to availability, and Luxury Bell Events reserves the right to decline a requested date where it cannot be accommodated.
10.4 If the Hirer cannot immediately select a new date, a credit may be issued for payments made. Credits are valid for 12 months from the original Rental Period.
10.5 With Luxury Bell Events' approval, credit may be transferred to another person.
10.6 Rescheduling requests must be made at least 72 hours before the Rental Period. A $150 per tent rebooking fee may apply to requests made within 72 hours.
11. Collection & Pack-Up
11.1 Equipment must be left in a clean and suitable condition for collection.
11.2 The Hirer must remove all rubbish and personal belongings.
11.3 Spare beds, pumps, electrical cords and other supplied Equipment must be left inside the tent for collection.
11.4 If Equipment is not left at the Site for collection, the Hirer is responsible for returning it at their own expense. Luxury Bell Events may retain the Security Bond until the items are returned and may deduct replacement costs after 14 days.
11.5 Collection may be delayed or rescheduled if the Equipment is wet due to rain. Equipment may need to remain in place until it is sufficiently dry for safe packing and storage.
12. Photography & Promotion
12.1 The Hirer acknowledges that Luxury Bell Events may photograph or record the setup and Equipment for use on its website, social media and other promotional platforms.
12.2 Where the Hirer receives promotional services or a discounted booking in exchange for promotional content, the agreed promotional requirements must be completed within the agreed timeframe and must credit Luxury Bell Events and tag @luxurybellevents where applicable.
12.3 If you engaged a wedding photographer or videographer, please ensure that all social media publications are properly credited and tagged with @luxurybellevents and identify Luxury Bell Events as the provider of glamping accommodations.
13. Indemnity & Liability
13.1 The Hirer indemnifies and holds Luxury Bell Events harmless against losses, damages, claims, liabilities and reasonable legal costs arising from the Hirer's breach of these Terms & Conditions or the actions of the Hirer or their Guests.
13.2 If legal action is required to recover Equipment, outstanding payments or repair/replacement costs arising from the Hirer's breach, the Hirer may be responsible for reasonable legal and court costs incurred by Luxury Bell Events.
14. Force Majeure
14.1 If circumstances beyond Luxury Bell Events' reasonable control, including severe weather or natural events, prevent safe setup, Luxury Bell Events may delay, reschedule or cancel the booking.
14.2 If Luxury Bell Events determines that setup is not safe or appropriate, the Agreement will be terminated and payments will be refunded to the Hirer, excluding any amounts already reasonably incurred where applicable.
14.3 If a booking has already commenced and must be shortened due to circumstances beyond Luxury Bell Events' control, no refund or credit will be provided for the unused portion of the Rental Period.
14.4 Where loss or damage occurs due to circumstances beyond the Hirer's control and without the Hirer's negligence, the Hirer will not be responsible for that loss or damage.
15. Ownership & Governing Law
15.1 All Equipment remains the property of Luxury Bell Events at all times.
15.2 These Terms & Conditions are governed by the laws of New South Wales, Australia.
15.3 By making a booking, the Hirer confirms their acceptance of these Terms & Conditions.